Return & Delivery Policy
Everything you need to know about returns, delivery, and our commitment to quality.
Return Policy
- Returns accepted within 14 days of delivery
- Items must be unworn, unwashed, and in original condition
- Original tags must be attached
- Contact us via WhatsApp to initiate a return
- Customer is responsible for return shipping costs unless item is defective
Delivery Information
- Standard delivery: 3-7 business days (local)
- International shipping: 7-14 business days
- Express delivery available upon request
- Free local delivery on orders over $100
- Tracking information provided for all orders
Quality Guarantee
- All items are quality-checked before shipping
- Defective items will be replaced or refunded
- We stand behind the craftsmanship of every piece
- If you receive a damaged item, contact us immediately
- 100% satisfaction guarantee
Processing Time
- Standard items: 1-2 business days processing
- Custom orders: 5-10 business days
- Processing time excludes weekends and holidays
- You will receive a confirmation when your order ships
- Rush processing available for urgent orders
Important Notes
Custom Orders
Custom-made items require additional processing time and may have different return policies. We'll discuss all details with you before confirming your custom order.
International Shipping
International customers are responsible for any customs duties, taxes, or additional fees imposed by their country. These charges are not included in the product price or shipping cost.
Size Exchange
If you need a different size, we offer one free size exchange within 14 days of delivery. The original item must be in perfect condition for exchange.
Contact for Support
For any questions about returns, exchanges, or delivery, please contact us via WhatsApp or Instagram. We're here to help make your KENZAR experience exceptional.
Have Questions?
Our team is here to help clarify any policy questions and ensure you have a great experience with KENZAR.